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Opencart Technical Support HK

OPENCART Shopping Website - Abnormal Condition Repair Website Maintenance Service

Provides maintenance (inspection + repair) services. The cost of each inspection is US$100, but does not include repairs. The subsequent processing can be divided into the following three situations:

1. For direct repair, the repair cost is calculated at US$100 (including the inspection fee, a total of US$200).

2. If the problem is more complex, a quotation is required after evaluation. If the quotation is agreed and the repair is completed, the quoted amount will be charged and the inspection fee will be waived.

3. The problem is more complex. After evaluating the quotation, the merchant decides to seek assistance from other service provider, and only charges for inspection fee of $1,500.


Case number one

(1) If something happens to the merchant's website, please request us for maintenance. After we accept the request, we will ask the merchant to provide the relevant account password of the website, and the merchant will pay the inspection fee of US$200

(2) The inspection result shows that the problem is not serious, so we can directly repair the problem and eliminate the problem, and the website will resume normal operation.

(3) The merchant confirms the exclusion status and closes the case.


Case 2

(1) If something happens to the merchant's website, please request us for maintenance. After we accept the request, we will ask the merchant to provide the relevant account password of the website, and the merchant will pay the inspection fee of US$100.

(2) If the inspection finds that the problem cannot be easily eliminated, explain the problem status, repair time and additional costs to the merchant, and the merchant agrees to pay the additional fees for repairs.

(3) We have completed the repair, eliminated the problem, and the website has returned to normal operation.

(4) The merchant confirms the exclusion status, pays the additional engineering costs, and closes the case.


Case three

(1) If something happens to the merchant's website, please request us for maintenance. After we accept the request, we will ask the merchant to provide the relevant account password of the website, and the merchant will pay the inspection fee of US$100.

(2) If the inspection finds that the problem cannot be easily eliminated, explain the problem status to the merchant, as well as the repair project time and additional costs. The merchant will not entrust us to repair it.

(3) The merchant will seek other pipeline repairs on its own and close the case.


OPENCART website - long-term maintenance service

With ten years of experience in OpenCart program development, we are professional OpenCart technology teamr in Hong Kong and provides the most professional OpenCart website maintenance services.


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